Maintenance Policy

  • At Silverweb, we undertake to within the 3 month free maintenance period for your new website, to edit and update the text and image content of your website to your requirements, free of charge. Updates will typically be done within 24 hours. This offer is only valid for websites designed, developed and hosted by Silverweb.

  • New pages, detailed layout changes and design work are chargeable and will be quoted for at our very competitive rates.

  • Please note, we do not impose hard limits on your site maintenance, but these will be governed by limitations of fair and reasonable use, at our discretion.

  • All website maintenance requests, must be submitted via e-mail to web-maintenance@silverweb.co.za.
  • - File attachments need to be in a .doc, .docx, .xls, .xlsx, .pdf, .html or .zip format.
  • - Pictures/images need to be in .jpg, .png or .gif format.

  • Silverweb typically completes maintenance requests within one business day. However, it can take up to 2 business days during heavy volume periods. For any requests received after 6 pm, the following day will be considered as the first business day.

  • For urgent or priority requests: Please contact us on 082 437 4554, during office hours.

  • Silverweb does not mange post-dated (hold, to be completed in the future) requests.  Any post-dated requests of more than 3 business days from the submitted date will be closed with a note added to resubmit at a later date.

  • "Maintenance" is content management. It does not include a redesign of page layout.

  • Silverweb reserves the right to distinguish between updates, re-designs and new-designs.

  • Silverweb does not share website access for maintenance responsibilities with clients or other vendors.

  • It is the client's responsibility to review updates and notify us of any necessary changes that need to be made. Silverweb will not charge for errors caused by us.  However, if a change needs to be made due to client error, the regular hourly update fees will apply.

  • Silverweb will maintain a 24 hour nightly backup of your website.

  • If your website uses a third-party component (website trackers, weather info-feeds, etc.) Silverweb takes no responsibility for loss of information due to actions of these sites. Any maintenance to your site resulting from any third party component will be billed at the normal hourly rate.

  • Our current rate is R450 per hour.

  • Please do not hesitate to contact us if you have any questions or concerns regarding our Maintenance Policy.

  • Contact us at info@silverweb.co.za